Refund policy

Refund & Return Policy

Last Updated: August 8, 2026

At Furims, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will work with you to resolve the issue.

1. Return Period

We accept eligible return requests within [30 days] of the date your order was delivered.

To be eligible for a return, the item must generally be:

Unused and in its original condition
In the original packaging, where applicable
Complete with all included accessories and parts
Accompanied by your order number or proof of purchase

Some products may have additional return restrictions, which will be stated on the product page when applicable.

2. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the problem
Clear photos or videos showing the damage or defect
Photos of the packaging, when relevant

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

3. Incorrect Item Received

If you receive an item that is different from the product you ordered, please contact us at xiclavofficial@gmail.com

We will review the issue and, where appropriate, arrange a replacement or refund.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, returns are accepted only when the product meets the eligibility requirements described in this policy.

The customer may be responsible for return shipping costs for change-of-mind returns unless otherwise stated on the product page or agreed by Furims.

5. Non-Returnable Items

Certain products may not be eligible for return for reasons such as hygiene, personalization, damage caused after delivery, or other legitimate restrictions.

Any product-specific return restrictions will be clearly communicated before purchase where applicable.

6. Return Request Process

To request a return, contact us at:

Email: xiclavofficial@gmail.com

Please include:

Order number
Customer name
Product name
Reason for the return
Photos or other supporting information when applicable

Do not send products back to an address unless our customer service team has provided return instructions.

7. Return Shipping

If a return is approved because the product is defective, damaged, or the wrong item was sent, Furims will determine the appropriate return-shipping arrangement based on the circumstances.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

8. Refunds

Once an approved return or refund request has been reviewed, we will notify you of the outcome.

If a refund is approved, the refund will normally be issued to the original payment method.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

9. Partial Refunds

In certain circumstances, a partial refund may be offered if an item has minor damage or another issue that does not require a full return.

Any partial-refund amount will be determined based on the specific circumstances.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible at xiclavofficial@gmail.com

We will try to accommodate cancellation requests received before the order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the return process described above.

11. Refunds for Lost or Undelivered Orders

If your order does not arrive within the applicable delivery timeframe, please contact us so we can investigate the shipment and tracking information.

We will work with the customer and shipping carrier to determine the appropriate resolution.

12. Address Errors

Customers are responsible for providing an accurate shipping address during checkout.

If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, please contact us. Any available resolution will depend on whether the order has already been shipped and the circumstances of the delivery failure.

13. Final Sale Products

If a product is specifically identified as final sale or non-returnable before purchase, it may not be eligible for a standard change-of-mind return.

This does not limit any rights or remedies that may apply under applicable law.